Return Policy

Cancellation Policy

Within 24 Hours: Orders may be canceled within 24 hours of placing the order for a full refund. Email us at service@bluvap.com as soon as possible to initiate the cancellation.

After 24 Hours (Before Shipping): If an order is canceled after 24 hours but before it has been shipped, a 15% charge will be applied to cover our order processing costs.

After Shipping: Orders that have already been shipped cannot be canceled. If you need to return your order after it has been delivered, please refer to our Return Policy.

Please note that timely communication with our customer service team is essential for successful cancellation. Feel free to reach out to us with any questions or concerns.

Exchange & Return Policy

We want you to love your purchase, but if something isn't right, we're here to help.
Exchange & Return Window: You may request an exchange or return within 30 days of delivery.

Initiating an Exchange & Return: Please contact us at service@bluvap.com to begin the process.

Exchange: If an exchange is requested, once the returned item has been received and verified to meet our Exchange & Return Conditions, we will promptly ship the requested size or style.

Exchange & Return Conditions:

  • Items must be in their original packaging, with all tags attached.
  • Items must be unworn, unwashed, unaltered, stain-free, and in sellable condition.
  • Customers are responsible for return shipping costs and any applicable customs duties.
  • Returns must be shipped via Standard Shipping, and the tracking number must be provided via email.
  • Please contact us at service@bluvap.com before shipping for the correct return address.

Refund Policy

If a refund is requested, the items must be returned. Once we receive the returned items and confirm they meet our Exchange & Return Conditions, we will issue a refund to your original payment method.

Please allow 1–3 business days for the refund to be processed, depending on your bank or credit card provider.

Defective Products: If you receive a defective product (incorrect, damaged by the carrier, or defective in another way), please contact our customer service team for assistance. We're here to make things right!

For any further assistance, please email us at service@bluvap.com, and we'll be glad to help.