FAQS

Products

1. Where is your company based?

Our team is based in Australia, and we ship directly from our warehouse in Hong Kong.
We're committed to offering quality gear and great service worldwide!

2. What material are your T-shirts made of?

We offer t-shirts in two materials: 100% cotton and quick-dry fabric.

3. Are they a tight fit, or loose, regular fit?

Our shirts are designed with a regular fit, providing a balance between being too tight or too loose for comfortable everyday wear.

4. Do the T-shirts shrink after washing?

• Our 100% cotton shirts are preshrunk, reducing typical shrinkage to 3-5%.To maintain size and quality, do not tumble dry. Following these guidelines should prevent significant shrinkage.
• Quick-dry materials are typically synthetic and less prone to shrinking compared to natural fibers like cotton. However, it's always recommended to follow the care instructions on the label to ensure the longevity of the garment.

5. Are the sizes like normal US or Asian?

Our sizes are based on the standard US measurements. You can order according to your regular size preference.

6. How can I choose the right size for me?

We would advise you to take a look at the size chart presented on the product page.

If you still can not decide which size you need, please provide your height, weight, and chest measurements for us. We can recommend a suitable size for you.

 

Ordering

1. What payment methods do you accept?

We actually offer several secure payment options- credit/debit cards, PayPal (including guest checkout), and express options like Shop Pay, Google Pay, and Apple Pay. Hope that
helps!

2. Do you offer Cash on Delivery (COD)as a payment option?

We currently do not offer Cash on Delivery as a payment option.

3. How do l use my promo code?

Applying your promo code is simple! Just enter the code at the 'add to cart' or ‘checkout' page, and the discount will be automatically applied to your order total.

4. Can I change the shipping address of my order? 

You can change your shipping address by contacting us at service@bluvap.com before your order ships. Once shipped, the address cannot be changed.

Note: Updating your address in your account after placing an order only affects future orders.

5. Can I cancel my order after placing it?

Order cancellation may be challenging once placed. Contact us at service@bluvap.com as soon as possible if you need to cancel.

If your order is in the "Processing" stage, we may be able to help, but we can't guarantee cancellation if your order has shipped. For returns, refer to our Return Policy.

 

Shipping

1. How can I track my order?

To track your order, please provide the email address you used when placing the order. We will assist you in tracking your shipment using that information.

2. How long it takes to deliver?

Our typical shipping time is 7-14 business days. However, delivery times may vary depending on your location and any external factors.

3. Do you offer free shipping?

Yes, orders over $59 qualify for free shipping.

4. Why am I not getting free shipping for my orders over $59?

We offer free shipping on orders over $59, and this threshold is calculated after discounts have been applied.

5. Will my package be charged customs and import charges?

Customs and import charges may apply depending on location and order value. These charges are the recipient's responsibility. Bluvap has no control over these fees, so we recommend contacting your local customs office for specific information on charges and taxes in your country.

6. Why hasn't my order's tracking status been updated?

Tracking updates may be delayed due to various factors, such as:

• The parcel is at a post office sorting center.
• Local customs clearance procedures.
• Uncontrollable factors like bad weather, political issues, or peak order periods.

Please note that these delays often result from time differences between logistics updates. Check back in a few hours, and if the problem persists, please contact us at service@bluvap.com for assistance.

 

Other question

Is my personal information protected on your website?

Absolutely! We prioritize the security of your personal information. Here's how we protect it:

SSL Technology: We use Secure Sockets Layer (SSL)technology, the industry standard for secure online transactions. This encrypts sensitive information like credit card numbers and personal details.

Payment Security: We never store your payment information in our system. Instead, all private payment details are passed directly to and stored securely by your bank or PayPal.

Your trust is paramount to us, and we're committed to maintaining the highest level of privacy and security.